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Field Service Rep   

Standort: Schweiz, Tessin, Riazzino

Datum: 03/10/2018

Branche: Herstellung

Funktion: Anderes

Aktivitäten 

Stellenbeschreibung

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Job Description

This position serves as a company technical and administrative representative, and deals with customer service assignment including on-site supervision and direction of preventive maintenance, inspection, installation, commissioning, condition monitoring, overhaul and repair services. Also performs call-out services and commissioning activities on Solar gas turbine packages including complex systems and sub-systems. Will also provide advanced technical training to FSR’s and customer personnel and supervise OJT activities.         
 
Principal Accountabilities:

·         Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. Suggests safety improvements. Act as company representative on accident investigations.

·         Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. Provide feedback on problems encountered and how they were resolved.

·         Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM’s and outside resources on resolving problems.

·         Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems.

·         Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.

·         Will demonstrate the ability to use sound technical judgment for the trouble-shooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems are identified.

·         Work individually or with assigned FSR’s on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.

·         Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and trouble-shooting and be capable of working in a diverse team environment.

·         Utilize the Work Force Management Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability. The WFM application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

 

The preferred candidate will reside in Switzerland. We consider also candidates from Italy, that are willing to relocate to Switzerland.

 

Minimum Qualifications

The FSR III will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate and will have 10 years of experience in a related industry. Higher experience/skill levels may balance lower academic qualifications, and vice versa. Experience in an overseas/offshore environment is essential, also familiarity with rotating equipment and PLC systems. This experience may be either mechanical or Instrument/ Electrical and the FSR IV must be capable of a cross-disciplined approach to the job. The incumbent will have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream. The ability to program and perform troubleshooting on PLC systems is required. The FSR IV will have successfully completed a “Train the Trainer” course. The incumbent will have a sound understanding of condition monitoring techniques including vibration analysis and RCM. Where regionally required, the incumbent will obtain and maintain an offshore medical and survival certificate and/or other training/certifications as needed.

 

Preferred Qualifications

The FSR III will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer’s license, Marine Engineers Certificate and will have 10 years of experience in a related industry. Higher experience/skill levels may balance lower academic qualifications, and vice versa. Experience in an overseas/offshore environment is essential, also familiarity with rotating equipment and PLC systems. This experience may be either mechanical or Instrument/ Electrical and the FSR IV must be capable of a cross-disciplined approach to the job. The incumbent will have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream. The ability to program and perform troubleshooting on PLC systems is required. The FSR IV will have successfully completed a “Train the Trainer” course. The incumbent will have a sound understanding of condition monitoring techniques including vibration analysis and RCM. Where regionally required, the incumbent will obtain and maintain an offshore medical and survival certificate and/or other training/certifications as needed.

 

Minimum Education Level

Technical Degree

 

Minimum Years Experience

3 to 5

 

Requirements

Full Time Travel

 

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